Frequently Asked Questions
Q: What social media marketing services do you offer?
A: We provide comprehensive social media marketing services including content creation, strategic planning, paid advertising management, and community management. Our approach is data-driven, meaning we base all decisions on performance metrics and insights rather than guesswork. We specialise in helping local independent businesses, particularly in hospitality, build their online presence and connect with their target audience effectively.
Q: Do you work with businesses in my industry?
A: We have particular expertise in the hospitality sector, but our data-led approach and comprehensive service offering translates well across various industries. We focus on local independent businesses in South Yorkshire, as we understand the unique challenges and opportunities in this market. If you're unsure whether we're a good fit, I'd be happy to discuss your specific needs.
Q: What makes your approach different from other agencies?
A: Our strength lies in our data-led approach combined with deep local market knowledge. Rather than using generic strategies, we analyse performance metrics to continuously optimise your social media presence. As a boutique agency, you'll work directly with a small but mighty team throughout the process, ensuring personalised attention and quick response times that larger agencies can't match.
Q: How much do your services cost?
A: We offer two flexible pricing options to suit different business needs. Our monthly tiered pricing provides ongoing support with different service levels, while our project-based pricing works well for specific campaigns or one-off initiatives. Pricing depends on your specific requirements, and I'd be happy to provide a tailored quote after understanding your goals and current situation.
Q: Do you require long-term contracts?
A: We believe in earning your business through results, not lengthy contracts. Our monthly packages are designed to be flexible, allowing you to scale up or down based on your business needs and budget. For project-based work, we agree on scope and timeline upfront with clear deliverables.
Q: How quickly can you get started?
A: Once we've agreed on the scope and approach, I can typically begin work within a few days. The exact timeline depends on your specific needs - strategy development might take a week, while content creation can often start immediately. I'll provide a clear timeline during our initial consultation.
Q: How do you measure success?
A: Success measurement depends on your specific goals, but we typically track metrics like engagement rates, reach, website traffic from social media, and ultimately conversions or inquiries. Our data-led approach means we're constantly monitoring these metrics and adjusting strategies based on what's working. You'll receive regular reports showing progress against your objectives.
Q: How often will I receive updates on performance?
A: Reporting frequency depends on your package level, but typically ranges from weekly check-ins to monthly comprehensive reports. All reports focus on actionable insights rather than vanity metrics, showing you exactly how social media is contributing to your business goals.